RETURNS

Looking to make a return? You're in the right place! Here is all the info you'll need:

  • Where did you purchase?

    • What is the JOLYN return policy?

    • EXTENDED HOLIDAY RETURNS: For orders placed between November 12th and Dec 25th, we have our extended our return and exchange policy up to January 30th 2022.
    • For orders outside of this time frame, we allow returns within 30 days for refunds and 45 days for store credit. FINAL SALE ITEMS ARE NON-RETURNABLE.

    Do I have to use the original JOLYN packaging or can I use my own?

  • We prefer you recycle the JOLYN packaging, but you can use whatever packaging you'd like.

    • How do I get a return shipping label?

  • All you have to do is submit a return, wait for approval, and then a return shipping label will be emailed to you. The cost of the return shipping will be taken out of your refund/store credit. Easy peasy!
  • Submit a return request and we'll take it from there!

    • Does it need to be in brand new condition?

  • Yes! The item(s) must be unused, unworn, with no signs of washing or use. All tags and liners must be attached.
  • For sanitary reasons, please try on swimwear over underwear. Do not remove the hygienic liner.

    • Can I return an online purchase to the JOLYN Huntington Beach store?

  • You can return online purchases to our Huntington Beach store in person only. You must show email order confirmation to show date of purchase. The refund will be processed within 2-3 business days and the original form of payment will be refunded.

    • Wrong product or product arrived damaged?

  • Email us and we'll make it right!
  • We stand by our products and offer a 6-month warranty. Please email us within 6 months of purchase with your order number and a photo of the item and we'll help you out!

    • I Live In Canada. Can I Return My Order?

    • Of Course! If you are willing to pay to have the garments shipped back to us we'll refund or issue a store credit for the product amount. Unfortunately we are not able to refund shipping, taxes, or duty collected on international orders.

    Step 1. Take a peek at our return policy above.

    Step 2. Click the big button below to start your JOLYN return journey. So exciting.

    I'm ready to request my return now!
    What Is The Return Policy For Online Purchases?
    • Returns are accepted if they meet our return policy requirements. These requirements are set in place to protect all customers, to prevent the return of personally damaged or used garments, and to ensure the high quality of our products.
    • The item/suit must be unworn, unused, unwashed, free of stains and odors and still have the tags and hygienic liner attached. Please do not send suits back if they do not comply with these requirements, as we are unable to issue store credit or refund, and are not responsible for sending the item back to you.
      • For sanitary reasons, please try on swimwear over underwear. Do not remove the hygienic liner.
    • During this time, we realize that it may take you a bit longer to return items. Therefore, we have extended our return policy to 60 days for refunds and 75 days for store credit. We also offer printable USPS shipping labels so you don’t have to leave your house to send back your items.
    • We have also extended our return policy to allow items to be returned for online credit within 75 days of purchase.

    What Would Cause An Item To Not Be Returnable?

    • Items / suits will be refused and mailed back to the shipping address of the original order if returned with:
      • No tag
      • No hygienic liner
      • Signs of item being worn, washed, used, or tried on without underwear
      • Stains and/or odors
    • Items that were purchased more than 75 days ago are not eligible for return.

    Do You Offer Exchanges?

    • No, we do not facilitate online exchanges. The best way to get a replacement quickly is to order the correct suit online and send the original back for a refund or online credit.

    How Do I Return Something?

    • Click on the return request button below and follow the instructions on the page to find out if you qualify for a return. If you qualify, you will receive email confirmation with return instructions
    • If you received the Return Authorization email from us, package up the return with the Return Authorization email printed and placed inside using any type of postage/package you like.Please also include the original packing slip with your return.
    • Returns must be sent in original plastic bags.
    • Customer is responsible for all return shipping costs, as well as new order shipping costs.
    • ** Please keep your shipment tracking number. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer. **

    How Long Does It Take For My Return To Be Processed?

    • Once your package has been delivered to our returns department, please allow 3 weeks for your return to be processed. You will be sent a confirmation email once your refund has been issued.
    • Once you get the confirmation email, please allow 2-3 business days for the refund to appear on your bank statement.

    I Received My Suits As A Gift But I Want Something Else. What Can I Do?

    • Click on the return request button below and follow the instructions on the page.
    • When selecting the return type, make sure to select "online credit" rather than "refund", otherwise the gifter will be refunded instead of you
    • Please include your email address as well as the name and email address of the gift giver in the customer comments.
    • Once your return has been processed, you will be emailed online credit so you can place your new order for the item(s) that you want!

    I Live In Canada. Can I Return My Order?

    • Of Course! If you are willing to pay to have the garments shipped back to us we'll refund or issue a store credit for the product amount. Unfortunately we are not able to refund shipping, taxes, or duty collected on international orders.

    What is the Pop-Up Return Policy?

    • Pop-Up purchases must be returned/exchanged through the Pop-Up rep. Please contact the rep you purchased from. You can find their information here.
    • Please contact the rep and provide them with your place of purchase, Pop-Up receipt, and items you would like returned/exchanged.
    • Online purchases cannot be returned to Pop-Ups. Exchanges of items purchased online may only be done if approved by the JOLYN rep!
    • Pop-Up purchases cannot be returned through our online returns system
    • For any defective Pop-Up purchases, please email us within 30 days of purchase at hi@jolyn.com. Pop-Up receipt as well as a photo of the item are required! We will get back to you as soon as we can :-)
    Find your JOLYN rep here!

    What is the JOLYN HB Store Return Policy?

    • At this time, we are accepting in store returns within 30 Days of purchase with receipt for refund. The item/suit must be unworn, unused, unwashed and still have the tags and hygienic liner attached. This is to maintain the best hygienic standards for all customers. Please email hb@jolyn.com with any questions.

    Can I return/exchange my JOLYN HB Store purchase online?

    • No. HB purchases must be processed at the store location, they cannot be accepted online.

    What Is The Return Policy For Team / Group Orders?

    • Returns are accepted if they meet our return policy requirements. These requirements are set in place to protect all customers, to prevent the return of personally damaged or used garments, and to ensure the high quality of our products.
    • The item/suit must be unworn, unused, unwashed, free of stains and odors and still have the tags and hygienic liner attached. Please do not send suits back if they do not comply with these requirements, as we are unable to issue store credit or refund, and are not responsible for sending the item back to you.
      • For sanitary reasons, please try on swimwear over underwear. Do not remove the hygienic liner.
    • Team/Group Order items can be returned only for an online gift code within 45 days of the order being placed. The gift code can only be used for online purchases. Not towards another team/group order.

    What Would Cause An Item To Not Be Returnable?

    • Please note items with logo work cannot be returned/exchanged. No exceptions.
    • Items / suits will be refused and mailed back to the shipping address of the original order if returned with:
      • No tag
      • No hygienic liner
      • Signs of item being worn, washed, used, or tried on without underwear
      • Stains and/or odors
      • Suit has a logo
    • Items that were purchased more than 45 days ago are not eligible for return.

    Do You Offer Exchanges?

    • No, we do not facilitate online exchanges for team/group orders. Once we receive your return, you will receive an online gift code via email that can be used toward your next purchase.

    How Do I Return Something?

    • You must create a JOLYN account in order to begin the return process for team/group orders. Don’t have a JOLYN account? No problem! You can create one here:
      https://jolyn.com/account/register
    • Fill out the return request form on the link below with the following information:
      Group / Team Orders Return Form
      • Team name
      • Person who organized team / group order
      • Items returning (style, size, color/print)
      • Your JOLYN account email address
    • If you qualify, you will receive email confirmation with further return instructions within 5 business days.
    • If you received the Return Authorization email from us, package up the return with the Return Authorization email printed and placed inside using any type of postage/package you like.
    • Customer is responsible for all return shipping costs, as well as new order shipping costs.
    • ** Please keep your shipment tracking number. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer. **

    How Long Does It Take For My Return To Be Processed?

    • Once your package has been delivered to our returns department, please allow 3 weeks for your return to be processed. You will be sent a confirmation email once your online gift code has been issued. Gift codes cannot be used toward another JOLYN team/group order, only for online JOLYN orders.

    I Live In Canada. Can I Return My Order?

    • Of course! If you are willing to pay to have the items shipped back to us we will refund the product amount. Unfortunately we are not able to refund shipping, taxes, or duty collected on international orders.