RETURNS
Looking to make a return? You're in the right place! Here is all the info you'll need:
Where did you purchase?
What is the JOLYN return policy?
- For all other online orders, we allow returns within 30 days for refunds and 45 days for store credit. FINAL SALE ITEMS ARE NON-RETURNABLE.
Do I have to use the original JOLYN packaging or can I use my own?
How do I get a return shipping label?
Does it need to be in brand new condition?
Wrong product or product arrived damaged?
I Live In Canada. Can I Return My Order?
- Of Course! If you are willing to pay to have the garments shipped back to us we'll refund or issue a store credit for the product amount. Unfortunately we are not able to refund shipping, taxes, or duty collected on international orders.
Step 1. Take a peek at our return policy above.
Step 2. Click the big button below to start your JOLYN return journey. So exciting.
If you placed your order through jolyn.ca before Aug 1st 2022, please reach out to infocanada@jolyn.com with your order number to get your return started. If you aren’t sure if your order was through jolyn.com or jolyn.ca, check the order number on your receipt. Orders placed though jolyn.ca will start with a #.
If your return is accepted, we’ll send you a return shipping label instructions, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact infocanada@jolyn.com for any return question.
What is the Pop-Up Return Policy?
- Pop-Up purchases must be returned/exchanged through the Pop-Up rep. Please contact the rep you purchased from. You can find their information here.
- Please contact the rep and provide them with your place of purchase, Pop-Up receipt, and items you would like returned/exchanged.
- Online purchases cannot be returned to Pop-Ups. Exchanges of items purchased online may only be done if approved by the JOLYN rep!
- Pop-Up purchases cannot be returned through our online returns system
- For any defective Pop-Up purchases, please email us within 30 days of purchase at contact@jolyn.com. Pop-Up receipt as well as a photo of the item are required! We will get back to you as soon as we can :-)
What Is The Return Policy For Team / Group Orders?
- Returns are accepted if they meet our return policy requirements. These requirements are set in place to protect all customers, to prevent the return of personally damaged or used garments, and to ensure the high quality of our products.
- The item/suit must be unworn, unused, unwashed, free of stains and odors and still have the tags and hygienic
liner attached. Please do not send suits back if they do not comply with these requirements, as we are unable to
issue store credit or refund, and are not responsible for sending the item back to you.
- For sanitary reasons, please try on swimwear over underwear. Do not remove the hygienic liner.
- Team/Group Order items can be returned only for an online gift code within 45 days of the order being placed. The gift code can only be used for online purchases. Not towards another team/group order.
What Would Cause An Item To Not Be Returnable?
- Please note items with logo work cannot be returned/exchanged. No exceptions.
- Items / suits will be refused and mailed back to the shipping address of the original order if returned with:
- No tag
- No hygienic liner
- Signs of item being worn, washed, used, or tried on without underwear
- Stains and/or odors
- Suit has a logo
- Items that were purchased more than 45 days ago are not eligible for return.
Do You Offer Exchanges?
- No, we do not facilitate online exchanges for team/group orders. Once we receive your return, you will receive an online gift code via email that can be used toward your next purchase.
How Do I Return Something?
- You must create a JOLYN account in order to begin the return process for team/group orders. Don’t have a JOLYN
account? No problem! You can create one here:
https://jolyn.com/account/register - Fill out the return request form on the link below with the following information:
Group / Team Orders Return Form- Team name
- Person who organized team / group order
- Items returning (style, size, color/print)
- Your JOLYN account email address
- If you qualify, you will receive email confirmation with further return instructions within 5 business days.
- If you received the Return Authorization email from us, package up the return with the Return Authorization email printed and placed inside using any type of postage/package you like.
- Customer is responsible for all return shipping costs, as well as new order shipping costs.
- ** Please keep your shipment tracking number. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer. **
How Long Does It Take For My Return To Be Processed?
- Once your package has been delivered to our returns department, please allow 3 - 4 weeks for your return to be processed. You will be sent a confirmation email once your online gift code has been issued. Gift codes cannot be used toward another JOLYN team/group order, only for online JOLYN orders.
I Live In Canada. Can I Return My Order?
- Of course! If you are willing to pay to have the items shipped back to us we will refund the product amount. Unfortunately we are not able to refund shipping, taxes, or duty collected on international orders.
