Returns

What Is The Return Policy For Online Purchases?

• Returns are accepted if they meet our return policy requirements. These requirements are set in place to protect all customers, to prevent the return of personally damaged or used garments, and to ensure the high quality of our products.
• The item/suit must be unworn, unused, unwashed, free of stains and odors and still have the tags and hygienic liner attached. Please do not send suits back if they do not comply with these requirements, as we are unable to issue store credit or refund, and are not responsible for sending the item back to you.
  • For sanitary reasons, please try on swimwear over underwear. Do not remove the hygienic liner.
• Items can be returned for refund within 30 days of purchase. The item must be delivered to our Returns department within the 30 days.
• Items can be returned for online credit within 45 days of purchase.The item must be delivered to our Returns department within the 45 days.

What Would Cause An Item To Not Be Returnable?

• Items / suits will be refused and mailed back to the shipping address of the original order if returned with:
  • No tag
  • No hygienic liner
  • Signs of item being worn, washed, used, or tried on without underwear
  • Stains and/or odors
• Items that were purchased more than 45 days ago are not eligible for return.

Do You Offer Exchanges?

• No, we do not facilitate online exchanges. The best way to get a replacement quickly is to order the correct suit online and send the original back for a refund or online credit.

How Do I Return Something?

• Click on the return request button below and follow the instructions on the page to find out if you qualify for a return. If you qualify, you will receive email confirmation with return instructions
• If you received the Return Authorization email from us, package up the return with the Return Authorization email printed and placed inside using any type of postage/package you like.Please also include the original packing slip with your return.
• Returns must be sent in original plastic bags.
• Customer is responsible for all return shipping costs, as well as new order shipping costs.
• ** Please keep your shipment tracking number. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer. **

How Long Does It Take For My Return To Be Processed?

• Once your package has been delivered to our returns department, please allow 3 weeks for your return to be processed. You will be sent a confirmation email once your refund has been issued.
• Once you get the confirmation email, please allow 2-3 business days for the refund to appear on your bank statement.

I Received My Suits As A Gift But I Want Something Else. What Can I Do?

• Click on the return request button below and follow the instructions on the page.
• When selecting the return type, make sure to select "online credit" rather than "refund", otherwise the gifter will be refunded instead of you
• Please include your email address as well as the name and email address of the gift giver in the customer comments.
• Once your return has been processed, you will be emailed online credit so you can place your new order for the item(s) that you want!

I Live In Canada. Can I Return My Order?

• Of Course! If you are willing to pay to have the garments shipped back to us we'll refund your product amount. Unfortunately we are not able to refund shipping, taxes, or duty collected on international orders.

What is the Trunk Show Return Policy?

• Trunk show purchases must be returned/exchanged through the trunk show rep. Please contact the rep you purchased from. You can find their information here.
• Please contact the rep and provide them with your place of purchase, trunk show receipt, and items you would like returned/exchanged.
• Online purchases cannot be returned to Trunk Shows. Exchanges of items purchased online may only be done if approved by the JOLYN rep!
• Trunk Show purchases cannot be returned through our online returns system
• For any defective trunk show purchases, please email us within 30 days of purchase at contact@jolynclothing.com. Trunk show receipt as well as a photo of the item are required! We will get back to you as soon as we can :-)

What is the JOLYN HQ Store Return Policy?

• Swimwear - can be returned/exchanged in store within 10 days of purchase. Anything outside of the 10 days will not be accepted
• Activewear / Apparel - can be returned/exchanged in store within 30 days of purchase.
• JOLYN HQ Store purchase can only be returned/exchanged in store. No exceptions.
• The item/suit must be unworn, unused, unwashed and still have the tags and hygienic liner attached.

Can I return/exchange my JOLYN HQ Store purchase online?

• No. JOLYN HQ Store purchases can only be returned/exchanged in person at the JOLYN HQ Store in Huntington Beach, CA

What Is The Return Policy For Team / Group Orders?

• Returns are accepted if they meet our return policy requirements. These requirements are set in place to protect all customers, to prevent the return of personally damaged or used garments, and to ensure the high quality of our products.
• The item/suit must be unworn, unused, unwashed, free of stains and odors and still have the tags and hygienic liner attached. Please do not send suits back if they do not comply with these requirements, as we are unable to issue store credit or refund, and are not responsible for sending the item back to you.
  • For sanitary reasons, please try on swimwear over underwear. Do not remove the hygienic liner.
• Team/Group Order items can be returned only for an online gift code within 45 days of the order being placed. The gift code can only be used for online purchases. Not towards another team/group order.

What Would Cause An Item To Not Be Returnable?

• Please note items with logo work cannot be returned/exchanged. No exceptions.
• Items / suits will be refused and mailed back to the shipping address of the original order if returned with:
  • No tag
  • No hygienic liner
  • Signs of item being worn, washed, used, or tried on without underwear
  • Stains and/or odors
  • Suit has a logo
• Items that were purchased more than 45 days ago are not eligible for return.

Do You Offer Exchanges?

• No, we do not facilitate online exchanges for team/group orders. Once we receive your return, you will receive an online gift code via email that can be used toward your next purchase.

How Do I Return Something?

• You must create a JOLYN account in order to begin the return process for team/group orders. Don’t have a JOLYN account? No problem! You can create one here:
  https://jolynclothing.com/account/register
• Fill out the return request form on the link below with the following information:
  Group / Team Orders Return Form
  • Team name
  • Person who organized team / group order
  • Items returning (style, size, color/print)
  • Your JOLYN account email address
• If you qualify, you will receive email confirmation with further return instructions within 5 business days.
• If you received the Return Authorization email from us, package up the return with the Return Authorization email printed and placed inside using any type of postage/package you like.
• Customer is responsible for all return shipping costs, as well as new order shipping costs.
• ** Please keep your shipment tracking number. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer. **

How Long Does It Take For My Return To Be Processed?

• Once your package has been delivered to our returns department, please allow 3 weeks for your return to be processed. You will be sent a confirmation email once your online gift code has been issued. Gift codes cannot be used toward another JOLYN team/group order, only for online JOLYN orders.

I Live In Canada. Can I Return My Order?

• Of course! If you are willing to pay to have the items shipped back to us we will refund the product amount. Unfortunately we are not able to refund shipping, taxes, or duty collected on international orders.