FAQ

Please note that our Customer Service team is available Monday - Friday, 9am-5pm PST.

SUITS 

What size would I be?

We tend to run smaller than most other companies. The best way to find the right size for you would be to take your measurements using our measurement guide and comparing them to our size chart.

Click Here to go to our helpful size chart and measurement guide. If you fall between two sizes we recommend going with the larger one!

Email us at hi@jolyn.com with your measurements (Torso, Chest, Hips) and we’ll suggest the best size for you.

 

What onesies have the most bum coverage?

If you are looking for a fixed-back onesie, the most bum coverage styles would be Brandon, Nils, Darren, Drew, Wayne and Chevy. For tie-back onesies, the styles with the most bum coverage would be Jackson, Isaac, Remy, Max, and Gavin.

 

What tops and bottoms have the most coverage?

For full coverage tops, we would the recommend Laine, Aaron, Tomcat, Ryan, Grayson, Harrison, Xavier, Mason, Holden, Leon, or Eli. For full coverage bottoms, we would the recommend Andy, Midl, Bryce, Randy, or Bali.

 

A suit I want is out of stock. When will it be restocked?

We do our best to restock our solid colors every 2-3 weeks or so. Most prints and contrast suits are limited edition and do not get restocked online once they have been sold out.

Our inventory turns over very quickly, so always check our website and social media pages for updates! @jolynclothing + jolynclothing

 

Where are your suits made? 

We make our suits in the United States. We believe strongly in being a socially responsible company and work closely alongside our awesome production crew to get our suits made with top quality.

 

How should I wash my suits?

We recommend rinsing in cold water and air drying your suits after every use.  Please avoid any washing or drying machine as those will likely cause damage to your JOLYN.

 

Are your suits covered by warranty?

Our factories take pride in providing solid sewing construction and will honor a six (6) month warranty on stitching and swimsuit lining. If you ever do experience this (we hope not!) send an email with a picture of the item and the original six-digit order number to hi@jolyn.com


 ORDERS 

Can I use a VISA gift card to pay?

Our system does not accept outside gift cards. Your best option is to upload the gift card into your Paypal account and then use Paypal to check out on our website.

 

I get an error message when I enter my shipping and billing addresses. What’s going on?

Usually when customers receive the error message "street address and postal code do not match" it is because the billing address being used doesn't match the address linked to that credit card.  Contact your bank to verify your billing address or try using a different credit card when you place your order. If you are still having problems email us and we will help you place an order.

 

Why was I charged more than once?
Any duplicate charges are a result of multiple authorization attempts and should show as “pending” on your bank statement. You will only be charged once and duplicate charges will be removed within 2-3 business days.

 

Can I change or cancel my order?
Once you place an order, we start on the packing and shipping process right away, so we are unable to make changes or edits. If you realize you’ve made a mistake in your order, please email us within 20 minutes of the order being placed and we will try to get the order canceled or the address changed. Sadly we cannot make any promises. If we are able to cancel your order before it ships out, you will then be fully refunded. That way, you can place a new order with the correct items. If we are unable to cancel your order, we recommend ordering the correct suit online and sending the first order back for a refund.  

How can I track my order?
Once your order has been shipped you will receive a shipping confirmation email with a tracking number. Please allow the shipping provider a couple business days to update the tracking information.

 

I received a damaged/defective/incorrect item. What do I do?
Please contact us immediately with a photo of the item and the JOLYN order number and we will be happy to help you. You must contact us within 2 weeks of delivery. Email us

 

 SHIPPING 

How long does each shipping method take?

Standard shipping (USPS) = 5-9 business days once shipped

UPS Ground = 3-6 business days once shipped

UPS2day = 2-4 business days once shipped

 

**Please note that UPS does not deliver to PO Boxes**

 

Where can my order be shipped? Do you ship internationally?

All of our products can be shipped to the US and Canada. If you live in Europe, go here. If you live in Australia/NZ, go here. And if you live in Japan, you can email japan@jolyn.com

Heads up! All international orders shipping to Canada may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.

 

When will my order ship?
Your suits will (usually) ship out within 2 business days of the order date. Orders placed on Friday or the weekend will ship out the following Monday.  This includes all shipping types (even expedited).

 

My order was delivered but I never got it. What do I do?
Sometimes orders get delivered to your local post office or the wrong house by accident. First check with your neighbors, mailman and local post office. Still no luck? Email us.

 

 RETURNS 

What's your return policy?  

You can return items for a refund within 30 days of purchase and for online credit within 45 days of purchase. We do not accept returns past 45 days. The item/suit must be unworn, unused, unwashed, free of stains and odors and still have the tags and the hygienic liner attached. Please do not send suits back if they do not comply with the above requirements, as we are unable to issue store credit/refund and are not responsible for sending the item back to you.    

 

How do I return/exchange my suit?

Click here to check out our return policy.

Click here to submit a return request. 

I submitted a return request but haven’t gotten the return approval email yet….where is it??

After your return was approved, you should have received an email confirmation with further directions to the email used at the time of purchase. Please check your spam/junk folder as they emails may be in there. 

 

HELP! I accidentally chose the wrong refund method!!

No worries! We can change that for you as long as the return meets our requirements. Please email us with your order number.

 

How long does it take for me to get a refund?
Please allow about 1 week for your return to be processed. You will receive a refund confirmation email once your refund has been issued.

 

Can I return my online purchase to a JOLYN Pop-Up or the JOLYN HB store?

We ask that all online purchases are sent in through our online return system as the JOLYN Pop-Ups and JOLYN HB store are separate private entities.

 

I bought my items at a pop-up, can I return it?

Pop-Up purchases must be returned/exchanged through the Pop-Up rep :) You can contact them directly via email

 

 MISCELLANEOUS 

Do you have any store locations?

Yes! We have our only JOLYN HB store located at:

JOLYN

150 5th St

Suite 100

Huntington Beach CA 92648


We also have JOLYN POP-UPS around the world! Click here for our pop-up calendar.

 

Can I pre-order a suit or be put on a waiting list? 

Unfortunately, we don't do preorders or have waiting lists for specific items. Always check our website and social media pages for updates! @jolynclothing + jolynclothing

 

 Any other questions? Please email us at hi@jolyn.com and we'll get back to you as soon as we can.