JOLYN Return Policy
Extended Holiday Returns: Orders placed from Nov 12th - Dec 25th will be eligible for return or exchange through Jan 30.
For all other orders, we accept returns within 30 days for refunds and 45 days for store credit.
Do I have to use the original JOLYN packaging or can I use my own?
We prefer you recycle the JOLYN packaging, but you can use whatever packaging you'd like.
How do I get a return shipping label?
All you have to do is submit a return, wait for approval, and then a return shipping label will be emailed to you. The cost of the return shipping will be taken out of your refund/store credit. Easy peasy!
Submit a return request here and we'll take it from there!
Does it need to be in brand new condition?
Yes! The item(s) must be unused, unworn, with no signs of washing or use. All tags and liners must be attached.
For sanitary reasons, please try on swimwear over underwear. Do not remove the hygienic liner.
Can I return an online purchase to the JOLYN Huntington Beach store?
You can return online purchases to our Huntington Beach store in person only. You must show email order confirmation to show date of purchase. The refund will be processed within 2-3 business days and the original form of payment will be refunded.
Wrong product or product arrived damaged?
Email us and we'll make it right!
We stand by our products and offer a 6-month warranty. Please email us within 6 months of purchase with your order number and a photo of the item and we'll help you out!
I Live In Canada. Can I Return My Order?
- Of course! If you are willing to pay to have the garments shipped back to us we'll refund or issue a store credit for the product amount. Unfortunately we are not able to refund shipping, taxes, or duty collected on international orders.
